Frequently Asked Questions

Our treatments are priced on the therapist. All therapists have extensive knowledge and are competent in the treatments we provide at Ariella Louise. The qualifications we hold are OFQUAL nationally and internationally recognised and regulated by the government. This means you are receiving treatments from a therapist that has extensive training and continues to keep up to date with CPD to provide the best service to clients.

You receive exclusive use of the salon suite when booking a treatment at Ariella Louise.

From time to time we will offer discounts when looking to expand our portfolio. You can keep a look out for offers under the sub section and by signing up to the email list.

Yes. Please contact us to reschedule your appointment. Please give enough notice to reschedule. We ask for 48hrs notice to reschedule. Please read the answer to transferring service fees to another appointment for more information on rescheduling appointment.

Unfortunately not. Booking fees are taken and paid for before any appointment is confirmed. Booking fees are non-refundable. A confirmed appointment is a service fee paid to secure that treatment time. We are a very small business and when we don’t charge a booking fee for treatments and clients then don’t show or cancel, this has a massive impact on the business. Service and cancellation fees help to keep cancellations and no shows to a minimum.

Booking fees are non-refundable. However, if enough notice is given for rescheduling your appointment then yes you can transfer your service fee to your new booking. This is only applicable on rescheduling appointments at least 48hrs before your original appointment. Transfer of fees are only allowed to be used as a one time only option in a 3 month period.

Booking fees are non-refundable. We only take a small amount of your treatment cost to secure your booking which covers your treatment time. Your booking fee is made payable at the time of booking to secure your treatment time. This helps with keeping cancellations to a minimum 

Of course we can help to book your appointment. Contact us through the chat or through our social pages and we shall get back to you as soon as possible. To help with your booking, view the service you would like and the availability before contacting us, as this helps to speed up the process of getting you booked in. We need to take your name, email and contact number in order for us to book you in and then an invoice for the treatment fee will be sent to your email. Once your treatment booking fee has been paid, your appointment is then secured and confirmation of your appointment will be sent to you. Contact us now to help with your booking.